PAL Airlines Online Customer Comment Card

Thank you for taking the time to provide us with your feedback. Our customers opinions are very important to us and we want to know how we're doing! Please note that all information will be handled in a secure and confidential manner.

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* 1. Passenger and Flight Information

First Name

Last Name

Flight #

Phone #

E-mail

Address

Itinerary #

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* 2. What date did you travel with us?

Date / Time

Date

Time

AM/PM

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* 3. Please tell us where you travelled to and from on your flight:

	Origin	Destination
Airport	Airport Origin menu	Airport Destination menu

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* 4. How did you book your flight?

PAL Airlines Reservations via telephone

PAL Airlines website

Travel Agent

Other (please describe)

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* 5. How would you rate your booking experience?

Very Satisfied

Satisfied

Not Satisfied

Why?

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* 6. How would you rate your check-in experience today?

	Yes/Good	No/Poor
Was the Customer Service Representative friendly?	Was the Customer Service Representative friendly? Yes/Good	Was the Customer Service Representative friendly? No/Poor
Was the check-in process efficient?	Was the check-in process efficient? Yes/Good	Was the check-in process efficient? No/Poor
How was the communication at check-in regarding flight information?	How was the communication at check-in regarding flight information? Yes/Good	How was the communication at check-in regarding flight information? No/Poor

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* 7. How could we improve your check-in/boarding experience?

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* 8. How would you rate your boarding experience today? Were the announcements at the gate clear and concise?

Yes

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* 9. How would you rate your boarding experience today? Quality of customer service?

Very Satisfied

Satisfied

Not Satisfied

If not satisfied, please tell us why?

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* 10. How would you rate the appearance of the aircraft?

	Yes	No
Was the aircraft comfortable?	Was the aircraft comfortable? Yes	Was the aircraft comfortable? No
Was the aircraft clean?	Was the aircraft clean? Yes	Was the aircraft clean? No

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* 11. Did the flight attendant offer you the following during your flight?

	Yes	No
Newspaper	Newspaper Yes	Newspaper No
Beverage	Beverage Yes	Beverage No
Snacks/Meals	Snacks/Meals Yes	Snacks/Meals No
Candies	Candies Yes	Candies No

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* 12. Were you satisfied with the in-flight snack offerings today?

Yes

If no, please tell us why?

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* 13. Did the pilots make in-flight announcements?

Yes

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* 14. Were the pilot announcements clear?

Yes

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* 15. Were you satisfied with your in-flight experience today?

Yes

If no, please tell us why?

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* 1. Passenger and Flight Information

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* 2. What date did you travel with us?

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* 3. Please tell us where you travelled to and from on your flight:

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* 4. How did you book your flight?

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* 5. How would you rate your booking experience?

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* 6. How would you rate your check-in experience today?

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* 7. How could we improve your check-in/boarding experience?

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* 8. How would you rate your boarding experience today? Were the announcements at the gate clear and concise?

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* 9. How would you rate your boarding experience today? Quality of customer service?

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* 10. How would you rate the appearance of the aircraft?

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* 11. Did the flight attendant offer you the following during your flight?

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* 12. Were you satisfied with the in-flight snack offerings today?

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* 13. Did the pilots make in-flight announcements?

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* 14. Were the pilot announcements clear?

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* 15. Were you satisfied with your in-flight experience today?

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* 16. How could we improve your booking experience?